Returns and Exchanges
All the products at Turquoise ‘the store’ are made to order and are specially crafted for you with utmost love and care, thus every product is unique. We stand behind the quality of the products on the website. An order can be cancelled/altered only within 24 hours of it being placed. In case of a cancellation, please send an email to firstname.lastname@example.org
Exchange will be done only in the following cases:
- Genuine sizing issues from the order, only for unused garments. Please review our size guides carefully before making your purchase.
- Genuine quality issues of the product. By genuine we mean bad workmanship or defective materials only.
- In case the product shipped is the wrong item or not as per order.
Refunds will be done only in the following cases:
- Packages lost in transit.
- We do not provide refund on any goods sold. Goods once sold can only be exchanged for size replacement.
Our shipments are carefully inspected before being shipped to you, but if you are not satisfied with your purchase please follow the instructions below:
- To initiate the exchange within the first 5 days of product delivery.
- Items must be unused, unworn, unwashed and undamaged.
- Goods once sold can only be exchanged for size replacement.
- Goods will be exchanged only if they are returned in their original packaging with original invoices and tags, if any. The package should reach us within the first 10 days from the date of delivery.
- Goods are faulty if they are received damaged. Where possible, we will offer to repair faulty items.
- We have made every effort to display as accurately as possible the colors of our products that appear on the site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
- All custom made orders are non-returnable.
- To exchange an item, the customer must write to us at email@example.com.
- In case of any exchange, the shipping charges will be borne by the customer.
- Sharing tracking details of the product sent for exchange is mandatory. Unidentified exchanges may be returned to the sender.
To exchange the product you can send the product at the below mentioned address:
Turquoise 'the store'
#186, City centre, Purasawalkam High Road,
No. F5, first floor, next to Abirami Theatre,
Chennai - 600010.