Returns and Exchanges
If you wish to cancel your order, you may write to us within 24 hours of placing the order at firstname.lastname@example.org . The payment will be returned in the same mode as received within 5-7 working days.
Return or Exchange
All the garments at Turquoise ‘the store’ are made to order and are specially crafted for you with utmost love and care and hence we do not accept return/exchange but we'll be happy to alter the same for you.
Please note, we also do not accept returns if the size ordered by the customer is incorrect. To understand your perfect size please refer to our size guide or reach us at +91-9840091461.
If you find the product to be damaged in transit please drop us an email at email@example.com . We would be happy to provide a refund or exchange only for damaged products. All products should be returned with the tags intact and in their original packaging.
Once we check the returned product, you will receive an email confirming that your return has been accepted. Cost of sending the return courier has to be borne by customer.
Garments should be returned in an unused condition as Turquoise 'the store' holds the right to not accept returns in case product appears to be used or damaged. Refund amount will not include shipping charges.
We have made every effort to display as accurately as possible the colors of our products that appear on the site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.